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Return Merchandise Authorization Number Request

A Return Merchandise Authorization number is required and must be written on the outside shipping carton. 

  • Returns must be packaged securely in an outer carton.
  • Please do not write on the product packaging itself.  Write only on the outer shipping carton. 
  • Packages that do not have an RMA number written on the outer carton will be refused. 
  • Returnable products must be received within 30 days of the product being received by you the customer.  (determined by UPS tracking info)
  • Products must be in new, re-saleable condition, with all original packaging, parts cables, and manuals. 
  • Once received all returns will be inspected, and at our discretion credit may be refused or a restocking fee of 10%-15% may be assessed. 
  • Original shipping cost charges are non-refundable
  • The customer is responsible for the shipping cost incurred for return products. 

Circumstances in which credit will not be issued but not limited to:

  • Products that have been installed and/or used. 
  • Products that have been damaged from an attempt to be installed and/or used
  • Products that have been shipped back without original box, manual, and/or parts
  • Seal on electrical parts is broken
  • Product serial number does not match that of which was originally shipped to the buyer
  • Products that are deemed not resellable by The Diesel Outlet due to the customer’s own actions in dealing with the product.